If your business has a social media presence, it may only be a matter of time before someone issues a complaint online. Handling the situation in a mannerly fashion can take the sting out of negative feedback and lead to improved client relationships.
We all have disagreements from time to time and emotions can run high when we feel our opinion is not being heard or respected. It's important to agree on the terms of a "fair argument" before the confrontation takes place. Here are a few of my etiquette tips for navigating conflict when you are faced with a difference of opinion.
Even if you get along great, are you ready for her to have a front row seat on your daily life? What will you do if you click "Confirm," and on a Sunday morning, while you are sipping your latté and looking at your news feed, she sends you a private message with an urgent issue? And what will happen if you "Delete request"?
Being a mom is a hard job and it is one that you have for life. The ups and downs are challenging enough and on top of that you have to deal with unsolicited advice and some very rude questions from "well-meaning" strangers.
I remember how powerful it was when Dr. Lois Frankel came and presented to the Sydney Business Chicks community. Her workshop was jam-packed with tips and advice. I'd love to share some of Dr. Frankel's ideas with you.
Whether you are moving on the same day as Canada Day or not, transitioning from a downtown apartment to a townhouse in the burbs, or from a bungalow on the river's edge to a penthouse on top, moving annoyances are the same. Avoid them with this guide.
Summer is in full swing here in Toronto and fabulous events like Pride and the Pan Am games will be bringing lots of visitors to the city. That also means lots of traffic, which means it's time for me to get back on my bicycle.
The key to a relaxing summer vacation is taking the time to leave your work life in order. The ultimate goal is to have systems in place so business continues smoothly in your absence, your vacation won't be interrupted unnecessarily, and you can return from your trip and back to the office without skipping a beat.
This final duty before leaving on vacation is simple and quick, but very crucial in maintaining a professional image and service attitude: inputting your absence alert messages on your phone and inbox. To avoid giving the impression that you were too eager to leave, distracted or non-caring, here are 11 reminders and tips to broadcast positively, even when you are away.
Destination weddings can be expensive for guests and members of the bridal party. I recommend that all costs be discussed before one agrees to participate in a wedding, but it's easy to be caught up in the emotion of the moment, and who can say no to their best friend, right?
While many of us have clients that also travel in the same social circles, things can get complicated when we become too close to people who are not actually our good "friends," or we unintentionally begin to take advantage of existing contacts.
If the road belonged to just one person and that person never met another cyclist, motorist or pedestrian, he could do whatever he wanted, whenever he wanted. But as soon as the possibility of crossing, or interacting with another person exists, road etiquette applies.
The key to being an amazing houseguest is learning how to talk, walk and breathe like a ninja.
Your boss walks into the lunchroom and says: "Mark your calendar: Tuesday, June 30, my house, 4 p.m., barbecue. We'll shut down the office at noon, so everyone can go home and change. And do not forget your swimsuit. My pool is open. I'll send an email with my address and details. Have a good day." Off he goes. Questions abound in your head.
Since her transition, it seems that everyone has an opinion on it. Although you may have an opinion on it, you do not get to share your thoughts or vote, unless she invites you to. What people can call you is your choice. And what you should call people is their choice.
There are certain ingredients that make any party a success and hosting or attending a supper club is no exception.