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Is there an economic activity more democratic than comparison shopping? In the lending industry, borrowers have long held the right to vote with their wallets and choose solutions that fit their budge...
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Earlier this year, a group of cyber criminals targeted two Canadian financial institutions with a hybrid type of malware, GozNym. The first time GozNym was ever seen, it stole millions of dollars from the unnamed Canadian financial institutions along with several U.S. banks.
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Although startling in its relative speed, the changes taking shape in the financial services industry should come as no surprise. We are living in the Age of the Customer, where customers now expect companies to deliver personalized, intelligent experiences as a matter of course.
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As a technology vendor, my success is tied to the success of my clients and business partners. With this in mind, I've gathered some key insights to help business leaders make better technology decisions for your company.
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Often accustomed to working independently, the new advisor will need to be more of a team player that is integrally connected with more aspects of your financial life. Your future advisor will leverage technology to work flexibly and have systems and processes in place to ensure that your interests are always paramount.
As I sit and write this letter to our daughters -- our future leaders -- I recognize that women are increasingly visible in leadership roles. However we have a long way to go to achieve equality, particularly at the most senior levels of leadership.
Is your financial plan just a bunch of numbers crunched to the point of no return? I often wonder if the general public has any idea about what really goes on within the financial services industry. When they take the step towards planning for their financial objectives, are they receiving the best advice available or simply the most available advice?
In a town perhaps previously best known for providing the dirt that allowed Boston to double in size by filling in its swampy Back Bay there is a startling banking counter-revolution underway. Led by long-established but newly-rejuvenated Needham Bank and involving not only that town but those nearby, community banking is reclaiming market share.
How often have you been burned by a business or personal relationship? I'll bet it happens more often than you want to admit. Research says that you do, as our levels of trust have been on the decline since the 1960s. The 2013 Edelman Trust Barometer ranks trust in financial services at 46 per cent, with advisors ranking the lowest in this sector.
While it took a few years after the financial crisis for financial services start-ups to get their business models refined to the point where they can come to market they are here now, and these alternative financial services technology companies are becoming viable and increasingly common sources of financing for entrepreneurs and small businesses.
It has all come to where we are today: Loss of confidence, loss of trust, and staggering market losses. This is the time for transparency, authentic conversation, honesty and humility. Those who display this behaviour have a chance to slowly regain the shattered trust of their customers. Straight talk. Honest talk. Committed talk. No spin. No rationalization. The industry messed up, and the public wants to hear the truth.