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Over the last few years, entire hospitals have gone paperless and large swaths of digital imaging is filmless. Electronic medical records (EMRs) are increasingly commonplace in primary care, and telemedicine is growing in rural and urban settings. Even the stethoscope has gone digital.
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Quality seems like a word that's easy to define and easier to understand. But that's not quite the reality. In health care, quality is a term invoked by many, but often lacking a shared meaning. And in the absence of a single vision, it can be hard to collaborate on efforts to improve the health system.
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Getting the best primary care in Ontario may depend on where you live or who you are. That's because not everyone can access same-day or next-day care when they are ill, or receive a timely call back after phoning their primary care provider. Some Ontarians feel more involved than others in decisions related to their care.
Complaints should not be hard for patients to make or for providers to receive. One of the best ways to ensure complaints serve their purpose -- that is to say, point out important issues so we can improve care -- is to create systems that can properly manage them. That way everyone feels heard; no one slips through the cracks. My patient's complaint inspired me to look at my own practice. I am starting to restructure my time in clinic over the course of a week, using email and phone calls more frequently, and better integrating the other highly skilled members of the team.
Canada ranks last among 11 OECD countries in a new survey in terms of how quickly people can get in to see their regular family physicians, showing "where a person lives does matter," says t...
I didn't do quit my job because I was bored and wanted to find myself. This was not Eat, Pray, Love. I did it because I had an epiphany about our health care system. It was an epiphany that came at a time of profound sadness -- while sitting in a Toronto hospital watching my father die.