One story that Shapiro shared was of the challenges facing Houston Airport, where luggage would be available within eight minutes but passengers were at the luggage carousel within one minute and disgruntled about having to wait. The answer: airport staff created a longer path to collect luggage which took eight minutes, so luggage and passengers arrived at the same time.
This year, when I was invited to join World Neighbors on a physically challenging trip to visit the forgotten people in the poorest regions of Peru, I admit, I was very hesitant. Then I realized I was being offered an opportunity to test my physical resilience after literally being unable to even walk up a short flight of stairs. The only answer was "Yes." Always my philosophy.