LISTENING

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Why We Don't Need To Win Arguments

Sometimes it really is good to have an argument. It can be an emotional one that clears the air, or an intellectual one that presents a conclusion supported by reasons. Either way, I'm a fan. If history tells us anything, it's that a lot of us are fans. What irks me is the notion that arguments have to have winners.
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5 Ways to Communicate Better with Your Elderly Parents

In today's world of fast paced communication, it is helpful to go back to basics and try to remember how our elders communicated back in the day. Communication is the critical factor in any good relationship and communicating effectively with the elderly can smooth many a rocky and frustrating relationship.
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Can Just Listening Change A Friend's Life?

She'd never told me, but Tom not only drinks too much, he also berates Mary when she needs support, avoids her when she needs love, and stifles her when she needs to express herself. Over time she learned to cower and hide, until her voice became as faint and tentative as the yip of a puppy locked too long in the cellar.

What Execs Don't Know About Listening

Our research, conducted in Canada and the United States with select Fortune 500 companies and government agencies, indicates that of more than 150 mid- to senior-level staff surveyed and interviewed, less than 11 per cent of employees agree that they learn from company executives. Why is that?
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When You Ask "How's it Going?" Are You Prepared to Hear the Answer?

Until I started working at The Mustard Seed, an organization working with individuals experiencing homelessness and poverty, I asked and was asked "how are you?" a lot. The reply I got was almost always the same: "I'm good, thanks, and you?" But one girl changed my mind, and taught me to listen. As important as I've realized this practice is in everyday relationships, it is even more important when working with vulnerable populations.