Real work has to get done, and what are the costs if you don't spend time listening and communicating with your team? Well, the answer is that the costs are surprisingly high: rising levels of employee burnout, for starters. Burnout, our DMS indexing finds, is reflected in high engagement scores, which are accompanied by low value and low trust scores.
In today's world of fast paced communication, it is helpful to go back to basics and try to remember how our elders communicated back in the day. Communication is the critical factor in any good relationship and communicating effectively with the elderly can smooth many a rocky and frustrating relationship.
She'd never told me, but Tom not only drinks too much, he also berates Mary when she needs support, avoids her when she needs love, and stifles her when she needs to express herself. Over time she learned to cower and hide, until her voice became as faint and tentative as the yip of a puppy locked too long in the cellar.
Until I started working at The Mustard Seed, an organization working with individuals experiencing homelessness and poverty, I asked and was asked "how are you?" a lot. The reply I got was almost always the same: "I'm good, thanks, and you?" But one girl changed my mind, and taught me to listen. As important as I've realized this practice is in everyday relationships, it is even more important when working with vulnerable populations.
The thing is, most of the time teens are fine with not being listened to by their parents. But here's the problem: What happens when you really need them to? You see, all your training in getting them to ignore you isn't going to come in handy. You're, like, the kid who yelled woof! Or barked, or something.