Loyalty

Can a Loyalty Concierge Help Brands?

Tod Maffin | Posted 12.15.2012 | Canada Business
Tod Maffin

A shopper will saunter over to the kitchen appliances section, whip out their smartphone, scan the UPC symbol on a food processor, and walk out. What just happened? Their phone just looked up that processor and told the shopper where they can get it within a three-minute walk. Welcome to the terrifying new world of retail and declining brand loyalty.

Watching the Watchdog: Will Microsoft Produce the Next Walter Cronkite?

Tim Knight | Posted 09.19.2012 | Canada
Tim Knight

Once upon a time when the world was young and had hope, and global warming, the one per cent and social media hadn't yet been invented, there truly was a golden age for TV news in North America. Could Microsoft bring that golden age back since its split from MSNBC?

Tim Knight's Watching the Watchdog: Journalists Are Killing Journalism

Tim Knight | Posted 07.17.2012 | Canada
Tim Knight

Today, graduates of journalism school see the profession as just that: a job. A paycheque. A security. They do what they're told to do. They're not journalists; they're employees. They don't buck the corporate system. They're part of it. Newsrooms are turning into mere offices.