The Salvation Army has been in the news due to a massive theft of children's toys from its warehouse. It fired its executive director in response and is investigating the circumstances surrounding this crime. While the scale is large, it is not unusual to encounter examples of theft and embezzlement in organizations. Most large ones have loss prevention officers whose role is to protect assets through implementing security and safety programs for employees and customers. They also have internal audit functions and controls to test, monitor and prevent these types of crimes. What happens when these systems break down and crime occurs?
The Salvation Army of Canada claims to be "the largest non-governmental direct provider of social services" in the country. Given this, the thousands upon thousands of Canadians who make donations every year to the Salvation Army would likely be surprised to learn that many employees at Ottawa's Booth Centre earn a poverty wage.