Service

What Customer Service People Really Wish They Could Say to You

Sajeel Qureshi | Posted 09.08.2014 | Canada Business
Sajeel Qureshi

Support is your organization's front line. Customers call them with problems. If your business is a football team your sales people are your offense. Support people are your defense. Here's a few things a support person wants to tell you, but can't.

Changing Diapers Can Bring On Enlightenment

Elan Divon | Posted 06.21.2014 | Canada Living
Elan Divon

It's been a month since my wife gave birth to a beautiful baby girl and WOW has it been a learning experience! Changing diapers at 3 a.m., figuring out how to sterilize bottles, bathe the little one, strap her into the car seat, and rock her to sleep. One of my personal heroes, Ram Dass, once asked his guru "How can I attain enlightenment?" His guru replied: "Feed people and serve people." OK.

The Amazing Power of Giving Back

Hon. David C. Onley | Posted 02.19.2014 | Canada Impact
Hon. David C. Onley

Whether you're a billionaire, a small business owner, a student, or a retiree, I hope that you will make it a New Year's resolution to volunteer in your community. I can promise you that the personal benefits will be at least as great, and probably more long-lasting, than giving up chocolate or joining a gym!

8 Reasons Australian Tipping Culture Should Come to Canada

Emily Dickinson | Posted 08.17.2013 | Canada
Emily Dickinson

Going against North American restaurant norms, an Australian sushi restaurant has banned tipping. The restaurant compensates by paying their staff higher wages and making the menu slightly more expensive, as is done in Japan. As a Canadian working as a server in Australia, there are many reasons this policy should be adopted worldwide.