Social Media Mistakes

WestJet Calls Out Rude Tweeters, Earns Customers' Love

The Huffington Post Canada | Posted 11.28.2012 | Canada Travel

When it comes to social media, companies tend to have a tough call to make: They can stick to the formal, informative style of corporate tweets, or ca...

How to Recover From Social Media Blunders

Mitch Joel | Posted 02.12.2012 | Canada Business
Mitch Joel

In the pre-social media world -- one controlled by a handful of media outlets -- it would have been harder to have these kind of foibles and mishaps. It's easy to delete a tweet or a blog post, but sometimes (and thanks to Google cache), it only makes the matter worse.