I've been a pollster for 40 years. Internet polling enables us to explore subjects once very difficult, if not impossible, to cover via telephone surveys. Further, online polling provides opportunities to put video and photos in front of people for truer reactions.
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Not just the domain of large companies, remote monitoring is available to small businesses through hosted VoIP service providers, allowing them to obtain much needed security within their budget capabilities.
My girls have never wanted to answer the phone when it rings or make calls or be the voice on our recorded message. When I pass them the phone to chat with their grandmothers, they look at me like I handed them a grenade. I've reviewed some rules of phone etiquette with them (with obviously not enough emphasis on the consequences of prank calls!), but they need practise to feel confident.