WORLD BANK

ASSOCIATED PRESS

Without Better Public Services, the Middle East and North Africa Will Continue to Suffer

With recurring outbreak of conflict or violence in the Middle East and North Africa (MENA) region, focusing on implementing essential services may seem like a secondary concern. Conversely, the low-quality services may be the root of the problem. Poor state performance is exacerbating tensions in society, deepening mistrust and discouraging citizens from engaging with the state. Public institutions that deliver essential social services are not responsive to citizens' needs, leaving citizens to abandon the system and seek alternative means.