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Rogers: The World's Worst Throttler (Officially)

Posted: 10/21/11 06:39 PM ET

Hot on the heels of the news that Bell Canada is cutting some of its Internet throttling with wholesale customers comes some really -- and I mean really -- interesting data on throttling worldwide. Ladies and gentlemen, presenting the world's absolute worst throttler (since 2008): Rogers.

According to researchers who used M-Labs, a project launched by Google in 2009 that allows Internet users to keep tabs on how their service providers are slowing connections, Canada's biggest cable Internet provider has been the worst at slowing down applications, primarily peer-to-peer services such as BitTorrent, using deep-packet inspection technology.

M-Labs gives users tools to test their connections and, according to its methodology:

The column on the far right shows the percentage of times Glasnost tests indicated that the ISP was manipulating BitTorrent using DPI. The number of valid tests is important because the more valid tests done, the more reliable the results in the last column. E.g., ISPs for whom we have only 11-30 tests per quarter (only one to two tests per week) will be highly variable and thus less reliable than ISPs for whom we have >450 tests per quarter.

The only ISP that showed up in the 90%-plus category with more than 450 tests: Rogers. Also bad was UPC Ireland, but it fell short in total comparisons to its Canadian cousin.

How did other ISPs compare? Well, Comcast -- the company that elicited sanctions from the FCC for its throttling -- only ever slowed about 49% of its connections, back in the second quarter of 2008. Bell, the Canadian ISP that has taken the most flak for slowing down connections, ironically didn't fare all that badly compared to its main rival.

Here are the most recent results for Canadian ISPs and the percentage of connections they throttled in the first quarter of 2010:

Shaw: 14%
Bell: 16%
Rogers: 78%
Telus: 6%
Videotron: 3%
Bell Aliant: 6%
Cogeco: 46%
Sasktel: 5%
MTS: 6%

The first three ISPs on that list had more than 450 samples, while Telus had between 151 and 450. The rest had between 31 and 150.

Here are the worst worldwide in the most recent quarter, with the sample size following:

UPC Poland: 87%, 91-150
KT Corp (South Korea): 84%, 31-60
GTS Novera (Czech): 80%, 11-30
Rogers: 78%, 450+

As the methodology states, the larger the sample size, the more accurate the result, so Rogers looks particularly poor on that list.

Given this information, is it any wonder gamers are fuming at Rogers for its throttling, which isn't just affecting peer-to-peer traffic but also perfectly legal applications such as World of Warcraft? Isn't it about time the CRTC -- which laughably touts the world's best net neutrality rules -- got off its keester and did something?

UPDATE: Milton Mueller, the principal investigator behind the findings, wrote a paper looking at some of the results in more detail. Check out "Deep Packet Inspection and Bandwidth Management," which compares throttling in the United States and Canada. Some interesting takeaways include the facts that Rogers and Cogeco both started throttling on the same day, July 1, 2008 (how's that for coincidence?) and throttling by U.S. ISPs is about 11% overall, compared to 33% in Canada.

UPDATE: Some people were wondering how ISPs who say they don't throttle, such as Telus and Videotron, showed up in the tests. According to the explanatory notes of the study, the tests seemed to generate false positives of around 10% prior to August 2009 and 4-5% after that, which pretty much matches or erases the results for the ISPs in question. If anything, the results prove those companies aren't throttling. With that said, the error margin still doesn't do much to improve the positions of the top throttlers.


This post was previously published on www.wordsbynowak.com

 

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Hot on the heels of the news that Bell Canada is cutting some of its Internet throttling with wholesale customers comes some really -- and I mean really -- interesting data on throttling worldwide. La...
Hot on the heels of the news that Bell Canada is cutting some of its Internet throttling with wholesale customers comes some really -- and I mean really -- interesting data on throttling worldwide. La...
 
 
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05:22 PM on 11/21/2011
hey , everyone , if you want to make complaint , go ccts file, Rogers will pay the cost for customer do CCTS FILE , lets increase Rogers Expense .
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HUFFPOST SUPER USER
blueken
Finger Picking blues man
11:07 AM on 10/24/2011
I'm just an old IT guy with 30 years in the biz, but I got to tell you, we are headed for the world wide wait. Notice several comments about saturated networks? I've always said that different devices are better at different things, but I guess things ain't going that way. So now you can watch a football game on your phone, and read your email, and serf the web. How many users are going to be clogging up the networks watching TV, sending pictures, and video and reading email? The world wide web can't handle it. All of the added bandwidth is being used up by ever more demanding applications on an ever expanding number of devices.
09:25 AM on 10/24/2011
I'd been watching a live UK TV show on justin.tv but two weeks ago, no live video streams were accessible on the site. And there don't seem to be any complaints elsewhere. Is this a Rogers-only problem?
04:12 PM on 10/25/2011
If you think Rogers is bad you should check out dealing with Dell company. It is a nightmare.
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HUFFPOST SUPER USER
rotary
canucklehead
03:51 PM on 10/23/2011
Canadian telecommunication companies are among the worst in the world, and Rogers is at the bottom of the list. I bought out my contract with them a year ago just to disassociate myself with such a terrible company.
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GeoToronto
Nik Nak Paddy Wak, Still Ridin' Caddy-Laks
02:55 PM on 10/23/2011
Used to be a Rogers internet customer, used to be a rogers Cable TV customer, all I need to cut is my wireless and I'll be rid of them.

If anyone is looking for a half decent ISP go to Tekksavy.
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HUFFPOST SUPER USER
AC Fraser
bend before you break
02:17 PM on 10/23/2011
Ridiculous. Rogers - watch out. We are paying attention.
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12:18 PM on 10/23/2011
ACANAC is the best!

www.acanac.ca
HUFFPOST SUPER USER
timedalkat
11:52 AM on 10/23/2011
Love my Tek Savvy.
Switch.
09:25 AM on 10/23/2011
As a ex Rogers High Speed Internet employee this does not surprise me one bit,many times Rogers would continue to sell the service when they knew the node was saturated and needed a upgrade. The Rogers and Bell influenced CRTC will not do nothing,I know Rogers has influence within the CRTC confines. CRTC has to be removed and the time is now to allow companies like TEK Savvy to expand more and develop their own infrastructure. Canada 's ranking on the broadband delivery market in the world is appalling but nothing is being done.

As for throttling it is much more then that, it's oversaturated networks , but as I stated earlier they will continue to mislead customers . My motto is if you cannot provide the service as advertised do not sell it !
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08:36 AM on 10/23/2011
Videotron does not throttle at all. Their big pitch is how fast you can download movies and MP3s from BitTorrent sites using their service. And at speeds of 120Gbps that will really give you 120Gbps or more without throttling, I would like to see if Bell or Rogers will ever match those numbers.
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HUFFPOST SUPER USER
gravescanada
08:24 AM on 10/23/2011
I am a current Rogers Internet customer. My download speed is supposed to be 50mb plus. In the early morning hours I get that speed. As the day goes on, it drops down to 2 mb per second. They are trying to fix it, as it is on their IT side. The last technician to visit and verify all my equipment was perfect, and that it was not my computer being slow but the actual internet itself told me that somehow Rogers is throttling my speed. Its going on two months now. I believe this has something to do with their policies and that my problem is a byproduct. Their is no other reason. Why would their servers throttle my speed?
03:14 PM on 10/25/2011
I have the 32Mbps package and I'm in the same boat, only my speed drops are completely random.

See here: http://www.speedtest.net/results.php?sh=24161a5a8517b50a92b4fac0978f78bc&ria=0
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HUFFPOST SUPER USER
cowman
Politics and Comedy
03:27 AM on 10/23/2011
Tweet button doesn't seem to work
HUFFPOST SUPER USER
lizsandyotto
12:13 AM on 10/23/2011
I really want to throttle Rogers, is that so wrong?
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HUFFPOST SUPER USER
Torinir
A good reputation takes a lifetime to build.
03:05 AM on 10/23/2011
I think all Canadians want to throttle Rogers. Or other nasty things.
11:58 PM on 10/22/2011
Rogers just lost another customer!
07:27 AM on 10/23/2011
teksavvy has good value and service.
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HUFFPOST COMMUNITY MODERATOR
cinemaven
Follow me on Twitter :)
11:14 PM on 10/22/2011
Calling Rogers tomorrow... These results would be unbelievable except for the fact that I've been a Rogers customer for far too long.
07:33 AM on 10/23/2011
tek savvy has good value and service.