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Fotografias de Rodolfo Velasco via Getty Images
For years, North American companies have been sending jobs offshore in order to take advantage of lower labor costs and to maximize the corporate bottom line. One of the top areas experiencing job exportation is call centers, those once ubiquitous cubicle farms that purport to provide customer service for any number of businesses.
Like millions of other cell phone users, I've had to suffer the trials and tribulations of my phone company's customer service or what might more accurately be called their customer disservice. It all started with a text message to my daughter Sarah's phone informing her that she had reached 100 per cent usage for our shared 3 GB data plan.
Watch out, telcos: Canada’s telecommunications regulator is now armed and dangerous. As part of a budget implementation bill, the CRTC has been granted the power to levy fines against telecoms that vi...
A Scarborough man says he received two years' worth of hydro bills at the same time, after the company had previously told him his building covered his utilities. Dann Verner, 47, has lived in h...