The year 2012 saw some scandals in Canada. There was the exposure of the multi-million dollar Ornge Air Ambulance scandal, the Canadian Food Inspection Agency scandal in Alberta, and the Robocall scandal. Did we spend a lot of time, money, and energy investigating and analyzing these scandals? Yes. Is there a sure way to avoid these problems for the next year, 2013?
On Thursday this week, the CRTC killed the Bell Astral deal. The decision was entirely unexpected by anyone, including me, although all along I have argued that Bell's bid to acquire Astral Media, the eighth largest media company in Canada, gave the CRTC ample ground to do exactly what it did. I also argued that it was the right thing to do, and that the CRTC should stop Bell's take-over bid for Astral "dead in its tracks."
The customer experience becomes more important now than ever in a down economy. Especially when shoppers are now open to the idea of visiting your competition, unless you provided them with a shopping experience previously, that they don't want to trade. The more loyal your customers are, the better positioned you are to survive a downturn.
Mulcair lives in the lap of the luxury he rails against, offers ruinous prescriptions that attract headlines, and does not do his homework. On the other hand, Mulcair is good news for the Tories, but Canada faces serious choices and needs intelligent conversation. It need a smart opposition as a check and balance.