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It's been my experience, on a personal and professional level, that for real connections to happen, we need to move slowly in our process of opening up. I understand Mr. Boomer's frustration with the unending stream of platitudes he was encountering, but I don't think that going to the other extreme is the answer.
In your ongoing attempts to win a client's trust by providing value that exceeds their expectations in any economic environment, you could be lowering your value in their eyes and hurting your business. Many issues can arise when you overwhelm a client with out-of-the-park service they are not expecting -- or paying for.
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I was consulting for a luxury car dealership not knowing what to expect. I'm one of those people who think "just get me from point A to point B - fancy hubcaps won't make it drive better". I drive an...
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The stress generated by unhealthy client relationships may eventually cause you to question your ability to run a business. If you don't value your skills, you may lose your resilience in the face of undue criticism, which can make you more vulnerable to being exploited.
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Think back to the last time you arrived home and told your family you'd had a bad day. You probably expected them to cut you some slack, and perhaps forgive you for being in a bad mood. Why do we do that? Why do we behave the worst with the people we love the most?
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There are many theories for why resolutions don't work, but most boil down to two reasons: we try to change too much at once and our resolutions are too big to tackle, so we give up. We give up far too easily. In fact, it's the little incremental changes we make that truly add up to monumental gains .
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Good referrals are the lifeblood of any business. We work hard to earn referrals from those we trust and are usually grateful when we receive them. Despite their best intentions, friends, colleagues, and clients (your advocates) sometimes refer us people we either aren't suited to help, or simply don't like.
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Does the thought of going to this year's holiday party make you uncomfortable? Do you prefer to avoid those social outings where you don't know anyone (or not everyone)? According to the New York Times, 40 to 75 per cent of people suffer from social anxiety. In fact, it's the number one social fear.
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Whether it's a one-time thing or a long-term committed relationship, there are three prerequisites to any sexual activity: consent, safety and pleasure. There is no way around it: communication is key. For some people, this feels entirely natural; for others, they'd rather visit the dentist.
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Our message gets through only when we understand with whom we are communicating and their needs, the urgency of the message, and the desired next steps our message will trigger.
Technology is not a nice-to-have for the millennial generation; it's a deal breaker. And considering that by 2030 75 per cent of the workforce will be millennials, it's something to take seriously. Millennials' technology expectations, coupled by their social media, mobile computing and app usage, are spreading into the workplace.
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A wonderful piece of research asked an eclectic group of participants about the qualities of great sex. I had jotted down the list of the common themes that emerged, tucked it away and then forgotten where I'd seen it. You may want to compare my take on these themes with the original research.
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Producer Albert R. Broccoli figured out how to make a ton of gold bullion and keep people coming back 50 years later, despite repackaging the lead a number of times. Agent 007 can teach us a few things about brand eminence and brand longevity.
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Counselling should push you and test your limits, and help you understand your strengths and vulnerabilities. It may be uncomfortable and exhausting at times, but in the same way a good work out feels good physically, a good psychological workout can be deeply, emotionally satisfying.
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As competition grows, sales become more complex and digital technology replaces traditional relationship-building. It can be challenging for some sales professionals to break through. Successful professionals stay ahead of the competition through constant self-education, they make the most of their network to win referrals and make new connections while remaining positive and proactive.
Last week I met Ani at a workshop I was giving. Ani is a very direct communicator and she feels strongly that her own blunt style of communication is best. She has no intention of changing her style and, in fact, has many reasons why she won't change.
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We are in the midst of the most closely contested (and lengthy) political campaign our country has seen in decades. The question every voter asks about any politician is: "Are they for real?" Many judge solely on each communication style and how they appear physically versus their beliefs on complex issues or even track record.
Three widely acknowledged conversational no-fly zones at business or social gatherings are religion, politics and sex. To venture into any of these potentially volatile spaces is to risk triggering a difference in opinion or, worse, an argument with those you are attempting to build a new business relationship with.
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In this era of being super-connected through our technology, the most shocking thing we can do today is to totally disconnect from another person. It's impossible to know why Charlize chose ghosting as her way of dealing with Sean, or even if that's actually what she did, but it makes me think about the whole idea of making a clean break from someone in a world that's all about connectivity.
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This well-intentioned and much dreaded talk can quickly become complex, complicated and extremely awkward. Parents often avoid the topic, or approach it as if it is an item on the "to do list" that must be done as quickly as possible and then checked off.
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Everyone has a budding inner scientist with natural curiosity about the world. Science offers a way to find answers to the questions we had as kids and may still have as adults. Helping kids nurture their inner scientist and encouraging them to develop the skills needed to investigate and understand the world around them will help them become scientifically literate adults.
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Successfully motivating business teams has been so frequently compared to coaching a winning sports team that I thought twice about using the popular sports metaphor in this post. But business success is driven by a united team whose members respect one another and recognize that each has very different roles -- and strengths.
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"I'll just text them." The key word in this sentence is the word "just." Texting is a terrific way for your tween to ask you for a ride from a friend's house, for a teen to chat with their BFFs, or f...
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We don't need an official study to tell us that digital media affects our relationships, although there are many. When we're online 24/7, it's pretty clear that it's going to influence our offline lives too. Digital media is creating a huge disconnect between us that's not going away.
We make three fundamental mistakes around communication that can really jeopardize an otherwise viable relationship, and there are three important communication skills that can make the difference between an unhappy break-up and an ongoing, happy relationship.
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If you feel you just don't have that gift of natural connection, don't worry. Great interpersonal skills can be learned. You can become aware of others and engage them more naturally and easily than you think. You first need to get over your belief that you're "just not a people person" and that it's not your responsibility to foster teamwork -- just results.
The organization, at large, will eventually need to wake up and realize the very structures that have lasted for decades are inhibiting them and stifling their ability to effectively understand and pay attention to their customers. This is what the market demands. Yet, companies continue to operate under the guise that what's worked for decades can and will subsist.
It's not just the rise of the Internet that has changed the way we communicate; the evolution of social media has fundamentally altered the way companies respond to crisis.The power of social media makes it harder to control the conversation.
The concept of summer hours first became popular in New York as the week wound down to ease rush hour Friday traffic flows out of town during sweltering summer days. Why wait until Saturday morning when you could leave your desk at noon on Friday, or even earlier?
I admit I have a very bad habit that is incredibly annoying. OK, so I have many annoying habits. But today I'll talk about just one: I cut people off when they're speaking. I don't intend to be rude; I just seem to think that I know where the other person is going and that I can get there faster.
Human beings are communal animals. We thrive when we're connected; when we feel a sense of belonging and interdependence. We hate the idea of rejection because it plays on our primal fears of being alone and perhaps unable to fend for ourselves.
Rapid innovation in communication has led to a communications crisis, fueled by the obstacles that create a challenge for professionals when trying to build both business and personal relationships. These obstacles include short attention spans and a need to interrupt to move a conversation along.