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Customer Satisfaction

The Problem With Allowing Consumers to Opt Out

Mitch Joel | Posted 04.15.2013 | Canada Business
Mitch Joel

As a marketing professional, there is nothing I hate more than receiving any form of communication (email, Web experience, social media, mobile, whatever) and not see an obvious place where I can either opt out of the communication or protect how much information is being captured. As a consumer, I probably hate it more.

Eleven Tips for Wooing Customers

Cathrine Ann | Posted 10.02.2012 | Canada Business
Cathrine Ann

The customer experience becomes more important now than ever in a down economy. Especially when shoppers are now open to the idea of visiting your competition, unless you provided them with a shopping experience previously, that they don't want to trade. The more loyal your customers are, the better positioned you are to survive a downturn.