Twenty-Nine Years Later, Here's What I Know About Customer Service
Tim Hockey
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Posted 08.27.2012
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Canada Business
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Advice Customer Service,
Customer Service Advice,
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Canada Business News
I've worked at TD Canada Trust for 29 years, where I started out as a part-time teller. Everybody knows what a teller does, and I tried hard to best serve my customers quickly and ably. Despite all the customer service trends and fads over the years, in my experience there's one lesson that's rung most true: At the end of the day, people don't care how much you know until they know how much you care.
