Matt Buie, a financial planner and father living in Burnaby, B.C., was recently stunned by a $22,000 roaming charge on his cell phone account incurred by his 11-year-old while on vacation. After Buie spoke out in the media and talked to other cell phone users he quickly realized that he was not alone in feeling price-gouged, and is now taking action.

The Big Three cell phone providers now have even more room to raise prices and maintain disrespectful customer service, as the check on the market provided by new entrants diminishes. This is why Canadians pay some of the highest prices for mobile phone service in the industrialized world.

Next week, the who's who of the information and communications technology (ICT) industry around the world will arrive in Montreal, Canada, for the biannual World Congress of Information Technology (WCIT). With all the economic upheaval making business headlines, why does this specialized gathering matter?

The size and value of the business conducted online is forecast to almost double by 2016, says a report from a major consultancy. ...