FINDING YOUR CREATIVE FLOW

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If Other People Think Your Creative Ideas Are Crazy, Ignore Them

One story that Shapiro shared was of the challenges facing Houston Airport, where luggage would be available within eight minutes but passengers were at the luggage carousel within one minute and disgruntled about having to wait. The answer: airport staff created a longer path to collect luggage which took eight minutes, so luggage and passengers arrived at the same time.