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Black Friday Coming To Canada

TORONTO - The Canadian holiday shopping season is looking decidedly more American this year as retailers schedule a rush of Black Friday events in hopes that consumers will shop at home, rather than h...

Customer Service Fail? "Whatevs!"

Granted, it's hard to get into the Christmas spirit when it's 10 C out, but saying "Happy Holidays" seems to be yet another facet of the customer service experience that has gone by the wayside. That, and the very notion of actually serving the customer, it would seem.

'Tis the Season to Buy Local

The holidays are a time when we make a special effort to spread joy and generosity with family, friends and our communities. So this holiday season when you're stuck trying to find that special gift that's beyond ordinary and extra thoughtful, think local.