What difference does one person make? Does one staff member in your business make a difference to your customers' experience (and to your organization's success)? Does one friend or personal connection make a difference to the quality of your life? If so, the question now becomes this: how do you make them stay at your business?
Having a workplace that follows the "Life is a game -- play it" motto gives employees another reason to come into the office each day, fully motivated, engaged and satisfied. It is essential to implement these engagement activities to keep happiness high year-round, yielding an increase in the health of the company itself.
Jan Wong was one of Canada's ace reporters. She won readers and admirers for the Globe and Mail. Then suddenly, a couple of years ago, she vanished from the pages of her paper. Why? Because she suffered from depression, and management refused to acknowledge the fact; they thought she was just being lazy. One has some sympathy with the Globe's misunderstanding, but it's come at the cost of the thinning of the ranks of honest frontline journalism.
I have two key employees who have been with me for three years, both performing at a C+. I'd love to replace them, but they are both crucial positions and I just don't have the time to search for and train replacements. Should I fire them and suffer trying to find someone better or do I keep jogging along at a C average?