When invited to give a business etiquette workshop, managers now request that I include a texting activity. We review the dos and don'ts of this casual mode of communication that can, quickly and permanently, tarnish a company's, or an employee's, reputation. Here are 20 business "textiquette" guidelines to keep your interactions positive and interruption free.

Sticky situation: Help! I got air-kissed and ended up butting noses. The incident happened during my first road trip with my boss, when he introduced me to one of our senior store managers. I put out my hand. He pulled me in to peck, not only once but twice, on each cheek. I was surprised. Startled, I moved and it caused a nose collision. What is the protocol on air-kissing, who goes first and on which side?