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Want your money back? Not so fast. Return policies are getting tighter as retailers try to protect themselves from returns fraud -- and honest customers often pay the price. Not only that, but at man...
The elephant in the room is that while sustainability will continue to be relevant to the business operations of retailers and product manufactures, management has utterly failed to make sustainability a material or even a well understood concept for front-line employees, customers and most product brands, except during times of crisis.
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TORONTO - There is little doubt the retail landscape in Canada is changing as increasing numbers of big name U.S. chains shop for customers north of the border.And, according to retail experts, just w...
OTTAWA - Statistics Canada says retail sales edged down 0.1 per cent in October to $40.7 billion following three consecutive monthly gains.The agency says lower sales at motor vehicle and parts dealer...
Holiday shopping in Canada is changing as Black Friday and Cyber Monday sales take hold, and the largest casualty of this shift may be the country’s traditional day for holiday sales: Boxing Day. It’s...
Ultimately, retailers need to make a decision on where they want to stand in relation to their consumers. Do they want to be perceived as a static entity in the changing landscape of modern retail, or instead lead the way towards a new high street experience?
Two of the country’s largest supermarket chains reported disappointing earnings Wednesday as evidence mounted that increased competition for Canadian consumers is beginning to take a bite out of profi...
Apple announced this week that they have hired Burberry CEO Angela Ahrendts to lead all aspects of their retail business, including online. No surprise that designers from Karl Largerfeld to Kate Spade have created smartphone accessories to tap into the tech market, but Apple's high profile hires tell us something else.
Some of Canada’s biggest retailers are warning that a foreign retail invasion signals what one executive calls a “bloodbath” in Ontario that threatens to spill over into the rest of Canada. Ontario ha...
Imagine that Canada is a retail store in which 100 people work. 10 managers make $80,000 per year. One manager of the 10 trumps them all: he gets over $190.000. The other 90 people -- a majority of whom are women -- work as salespeople and cashiers, or in the stock room. 45 of them make less than $30,000 per year. Many make less than $20,000 per year. This is the retail landscape in Canada.
The Company of Young Professionals (CYP) is a leadership development program of The Vancouver Board of Trade, which connects emerging young professionals in the Greater Vancouver area. CYP members are...
If you follow me on Twitter, you're well aware that I am passionate about social media; it's part of what I do and an integral part of SHOP.ca's success. One platform I highly recommend and believe holds a lot of potential for e-commerce is Instagram. Here are my top reasons to get in Instagram.
OTTAWA - Canadian retail sales fell a surprisingly large 0.6 per cent in June to $40.1 billion, partially offsetting a large gain in May, as consumers pulled back from purchases of a wide range of pro...
I work for an ad agency, and focus on digital engagement. I want to share the story of how we made a practical 3D printing application happen. We were in the product design business. Back in the day it would've taken months, if not years, to build a practice to do this work. We had achieved it in less than four weeks.
Undoubtedly, the retail terrain will change, but retail jobs are here to stay. It is high time to look beyond the brands and the boardrooms, to how retailers of all kinds treat us. We are not numbers, nor are we disposable. We are workers, citizens, and people who matter.
"What do you want to do with your life?" It's a question that almost every young adult is faced with after graduating college or university. For some, the answer is simple: grad school, medical school, travel or volunteer. For many, the answer is unclear. With this in mind, young adults are asking: Do I need higher education?
My journey has taken me everywhere, but one thing is for certain -- I always found myself doing what I wanted to do and more importantly, what I needed to do to get where I am. So, for those of you who are inspired to be a business leader or an entrepreneur, I leave you with some food for thought.
Pinterest may not claim Facebook-levels of users, but a few visionary retailers are using the hot social networking site to connect with their customers in a way that Facebook could only dream of. From Aritzia to eBay, Pinterest is offering the digital equivalent of window shopping for people around the world.
The price of a piece of clothing is not at all indicative of the working conditions of its manufacturer. On top of that, implying (or outright saying) that there is something morally wrong with paying ten dollars for a t-shirt is incredibly classist. The truth is that when brand names charge higher prices for their items, that extra cash usually goes to two places: into the pockets of CEOs and other higher-ups, and into the company's advertising budget.
Interact, engage, and network. If you can't meet your customers face-to-face, meet them Facebook-to-Facebook. Start conversations, reply to comments, and keep your users engaged with organic content that best represents your brand.
People take clothing for granted but producing a simple garment is incredibly complex. Consider what goes into a simple cotton shirt. Cheap clothing is cheap partially because it consists of low-grade material. Bangladeshi garment workers earn 18 cents an hour for work in substandard facilities, working for Western garment companies with eyes trained on profits. What can we do?
A recent study discovered that Twitter users who see a retailer's tweet are more likely to visit their retail websites and make online purchases. This article made me consider the impact of a tweet on online retailers.
Mountain Equipment Co-op CEO David Labistour says the fast pace of technological change across society has also changed the retail sector in profound ways. Speaking at the AOL Conversation Studio at D...
Online shopping and the eCommerce industry has been growing in popularity over the past few years. For those who have converted to online shopping, their number one reason for buying online will be convenience followed by product variety and availability. It makes me wonder; what about the offline shoppers?
One would think that, as the global economy struggles to recover, businesses would be looking at all opportunities to expand, be more competitive, bring in more customers and reduce costs. Online retailing seems to make sense in this climate. Heck, I won't even go to a restaurant without first checking out menus and reviews online.
In 2013 more consumers than ever before shifted their retail spending online. Not surprisingly, this coincided with a groundswell of interest and innovation occurring for ecommerce transactions in Canada. Canadian retailers are trying to reach out to the online Canadian consumer and get them spending their money in the Canadian economy.
They say war is hell, but this particular war could be heaven for Canadian consumers. Analysts are predicting that Target’s arrival in Canada — which begins next month, with the first wave of store op...
As the founder and CEO of Canada's largest online shopping website, SHOP.CA, I've seen and heard it all, so let's take a look at the Top four fears and hesitations around online shopping and my advice to help ease some of those anxieties.
OTTAWA - Stronger than expected holiday shopping helped boost retail sales better than expected to 0.2 per cent in Canada in November, providing a needed boost to the soft economic environment at the...
Retailers in Canada and the U.S. eked out modest gains this season in part because shoppers are bored. To reignite retail in this country, we need a product design revolution. Take a quick look at who's winning in retail and it becomes clear that product design and the retail environment play a very big part.
This week I spoke to Andrea Lown of SmartBride about her entrepreneurial journey. It was Andrea Lown's own experience planning her wedding which led her to start a business helping brides lessen the burden. Andrea's enterprising idea caught on, and now SmartBride successfully matches up buyers and sellers every day to help their big day make good financial sense.
This week I spoke with a group of seemingly unlikely entrepreneurs who have struck it big in the world of plush monsters. Adam Dunn and Rhya Tamasauskas of Monster Factory spoke to me recently about making a profitable company out of fabric, fibre fill, and a sewing machine. Yet, Adam and Rhya did not set out originally to build monsters.