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Tim Hockey

President & CEO, TD Canada Trust

As Group Head, Canadian Banking, Auto Finance, and Credit Cards, TD Bank Group and President & CEO, TD Canada Trust, Tim's primary responsibility is the leadership of Canadian banking, more commonly known as TD Canada Trust, which includes Canadian personal banking and business banking. He is also responsible for leading two of TD’s North American businesses -- TD Auto Finance, and the bank’s credit card businesses. Over a 29 year career with TD, he has held senior positions in a variety of areas including mutual funds, retail distribution, information technology, core and small business, credit cards and personal lending.

In 1997 Tim obtained an MBA from the University of Western Ontario and he now sits on the Advisory Board of the Richard Ivey School of Business. Tim also serves on the Board of Directors for the SickKids Foundation, the largest non-governmental granting agency in children’s health in Canada, and is Chair of the Hospital for Sick Children’s Research and Learning Tower Campaign.

Tim is an executive member of the Canadian Bankers Association, previously serving as Chair of the organization. As well, as a previous winner, Tim sits on the Advisory Board for Canada’s “Top 40 Under 40,” a program that celebrates Canadians who have reached significant success before
the age of 40 in the private, public and not-for-profit sectors.

Tim and his wife Lana reside in Mississauga, Ontario. They have two sons.
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Cultural Diversity Is Good for Business

In the business world, diversity can easily become a buzz word; something to check off the list of organizational must-haves. The demographics are shifting and businesses need to embrace that shift, especially in Canada. Our country was built by immigrants and our culture is rooted in inclusivity. But how do you actually do it?
02/12/2013 05:22 EST

Twenty-Nine Years Later, Here's What I Know About Customer Service

I've worked at TD Canada Trust for 29 years, where I started out as a part-time teller. Everybody knows what a teller does, and I tried hard to best serve my customers quickly and ably. Despite all the customer service trends and fads over the years, in my experience there's one lesson that's rung most true: At the end of the day, people don't care how much you know until they know how much you care.
06/27/2012 03:30 EDT