Tim Hockey

Blog Entries by Tim Hockey

Cultural Diversity Is Good for Business

(3) Comments | Posted February 12, 2013 | 5:07 PM

In the business world, diversity can easily become a buzz word; something to check off the list of organizational must-haves. But smart leaders know there is a big business benefit to making diversity count. And there are numbers to back this up. According to Statistics Canada, immigrants now account for...

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Twenty-Nine Years Later, Here's What I Know About Customer Service

(24) Comments | Posted June 27, 2012 | 11:55 AM

It's fair to say I've been living and breathing customer service for the better part of three decades.

I've worked at TD Canada Trust for 29 years, where I started out as a part-time teller. Everybody knows what a teller does, and I tried hard to best serve my customers quickly and ably....

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