So, this was embarrassing. My firm manages the social media presences for a number of clients, helping build their fan base, drive higher engagement, and grow the community.
I was pretty proud of our track record and rightly so -- after four months of managing one of our clients' Facebook presence, their fans jumped 70 per cent, we more than doubled our reach, and quadrupled the number of viral shares.
And then I looked at my mom's little upstart hobby page. And I was immediately humbled.
My mom (@soulistry on Twitter), a retired Anglican priest, runs art-and-spirituality workshops out of her home studio. They're very popular on Vancouver Island (where she lives) and beyond. She's even had a book published carrying the Soulistry concept beyond the workshops and retreats.
Three years ago, I mentioned she should start a Facebook page to try to sell more books. She did -- facebook.com/soulistry. And in that time, she has developed a following of about 700 fans.
But, like most things in social media, it's not the fan-count that matters, it's how engaged the audience is.
My mom's engagement levels are off the chart. (When I say off the chart, I mean it. Of the 15 or so Facebook pages my firm manages, my mom's Page engagement rate was more than double that of our best Page -- which, for the record, was a major urban shopping centre.)
So I asked her a few questions.
First, congratulations on your success. Now knock it off. You're making me look bad.
Sorry, no can do. ;-)
What is your Page about?
The Soulistry (neologism for soul-artistry) Facebook page has a three-fold mission:
What kind of content do you find generates the most engagement?
Three types: Content that is encouraging / spiritually nourishing / thought-provoking. Then, images. And then questions ('Soul-Questions') that connect content and image.
Have you ever posted something that people really hated?
I don't just post for the sake of posting. Each post intentionally focuses on one of the three parts of Soulistry's mission. Besides, I wouldn't post anything I wouldn't read or anything that I wouldn't find spiritually-nurturing or challenging, so, nope.
If you were starting out brand new today, what one thing would you do differently?
I'm in the process of launching a new Facebook page ("Celebrating Women Writers") and have been asking myself that very question. What I'm doing differently this time is simply a matter of wanting to make "something good, even better."
When I created the Soulistry page, I didn't do any of these at the beginning. I just let the page evolve. Now, I am intentional about following these steps with Soulistry and am focused on doing them with the Celebrating Women Writers FB page.
Hopefully, by doing so, the Celebrating Women Writers page will find an audience and have an equally-good (or even better) response than Soulistry is experiencing. And eventually the goal is that the page will lead to the creation of a linked-website (domain is already purchased and goals for the website are in place).
Here are six things I'm doing this time with the birth "Celebrating Women Writers" FB page that I didn't do at the launch of the Soulistry Facebook Page:
Lessons Learned: Audiences, Goals, and Time
The two most important takeaways, I think, are that she is laser-focused on working toward her three primary goals (inspire people, sell more books, promote her web site) and understands her audiences in sharply defined segments. Rather than just saying "My audience is writers," she defines the specific kinds of authors she wants to reach. She's not just going after "creative people," she's defining the kind of creative outlets those people like best.
And, perhaps the most important lesson she's learned -- these things take time. You can't just put up a page and expect results immediately. Revel in steady, consistent growth.
Rich Will Wanket: Not only a fine realtor, but a (disgusting) complete sentence of a name! (Via <a href="http://www.buzzfeed.com/peggy/real-estate-masturbation" target="_hplink">Buzzfeed</a>)
Unfortunately, Prop 19 might put her out of a job. (via <a href="http://abovethelaw.com/2009/05/adventures-in-lawyer-advertising-the-dopest-attorney/" target="_hplink">Above the Law</a>)
Tired of those button-down, snooty esquire types trying to help you avoid jail time? Wouldn't you rather an attorney who is so busy, he had to make his own advertisement exclusively with WordArt? (via <a href="http://www.neatorama.com/2008/11/17/worst-lawyer-ad-ever/" target="_hplink">Neatorama</a>)
Maybe next time, don't send the message that your services are nothing more than an unwelcome responsibility. (via <a href="http://www.goodexperience.com/broken/images/2007/05/04/aburden.jpg" target="_hplink">Goodexperience.com</a>)
From inception to execution, this marketing angle really is... something. (Via<a href="http://www.buzzfeed.com/peggy/this-lamb-sells-condos" target="_hplink"> Buzzfeed</a>)
This is the first time that a "Heidi" was involved in a plastic surgery disaster. (via <a href="http://www.badbillboardproject.com/wp-content/uploads/2009/10/breast_augmentation.jpg" target="_hplink">Bad Billboard Project</a>)
These guys went a little too far in their "truth in advertising" campaign. (via <a href="http://www.mypointless.com/2009/05/lawyer-ads.html" target="_hplink">Mypointless.com</a>)
Out of all the puns she could have gone with, this is probably the most puzzling. (via <a href="http://keepingitrealtor.blogspot.com/2008/11/devine.html" target="_hplink">Keeping it Realtor</a>)
And thank goodness for that. (via <a href="http://randomfunnypicture.com/wp2/wp-content/uploads/2010/05/not-average-plastic-surgeon-sign.jpg" target="_hplink">Random Funny Picture</a>)
In dating, this isn't exactly what they mean when they say to promote your best qualities. (via <a href="http://www.tressugar.com/Out--Control-Personal-Ads-551272" target="_hplink">tressugar.com</a>)
Call us crazy, but we're not sure a lawyer comparing himself to a gorilla does him any favors. (via <a href="http://ckamediation.com/wordpress/wp-content/uploads/2007/12/gorillalawyers.jpg" target="_hplink">ckamediation.com</a>)
Something tells us you'll want to take their advice. (via <a href="http://realadtors.wordpress.com/2009/11/24/punch-drunk/attachment/1198/" target="_hplink">The Official Real"ad"tors Awards</a>)
This one just makes us confused. If you think The Onion is funny, be a realtor... so stick 'em up? (via <a href="http://realadtors.wordpress.com/2009/10/14/ricki-ricki-bang-bang/" target="_hplink">The Official Real"ad"tor Awards</a>)
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