10/26/2012 02:32 EDT | Updated 12/26/2012 05:12 EST

Courts approve Ticketmaster settlement with customers over sales and pricing

VANCOUVER - Courts in four provinces have approved a settlement agreement between Ticketmaster Canada and customers who sued over the company's sales and pricing practices.

The Courts in Alberta, Manitoba, Ontario and Quebec allowed the deal which includes changes in ticket resale practices and an automatic refund of $36, less certain deductions, to customers who bought qualifying tickets on www.ticketsnow.com.

The settlement does not cover tickets sold over the Ticketmaster website.

Ontario enacted a law to stop the U.S. entertainment giant and others from selling and reselling tickets to the same event.

The province made the changes after people complained they tried to buy concert tickets the minute they went on sale, only to be redirected to another site where prices were much higher.

Ticketmaster said it does not divert tickets between Ticketmaster Canada and the TicketsNow site, which it owns, or provide preferential access to primary market tickets to TicketsNow.

Ticketmaster has described TicketsNow as a safe resale service for private individuals.