08/14/2013 04:56 EDT | Updated 08/16/2013 02:47 EDT

Tim Hortons Lids Letter Voices A Nation's Pain (PHOTO)

An early morning, a rush to get to the car, a long wait in a drive-thru line for precious caffeine, and then it happens. Disaster strikes. A lid fails, the coffee will not hold.

It's an experience shared by millions of Canadians and now one brave soul has given voice to a nation's pain.

Without further ado, probably the greatest customer service letter in the history of Tim Hortons:

(H/T Imgur/Reddit)

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