12/24/2013 10:44 EST | Updated 02/23/2014 05:59 EST

Greyhound Forces Senior To Wait In The Cold

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Greyhound is apologizing to an 80-year-old woman for making her wait for a late bus in the cold for almost two hours.

Donna Guillemin says her mother's bus was running late on Saturday but instead of waiting inside the station at Castlegar, she was asked to wait outside because the station was closing.

"She was just left outside in the cold without a chair or a bench," Guillemin said.

"It's just not that safe. It's not what we would want for young people waiting for parents or old people."

Guillemin says her mother was told she could wait at a coffee shop up the street.

Greyhound spokeswoman Alexandra Pedrini says the company was in the wrong.

"Unfortunately the situation wasn't handled the way it should have been," she said. "And for that we sincerely apologize"