Ontario ombudsman André Marin is expected to announce today an investigation into Hydro One’s billing practices, related to its smart meters possibly overcharging customers.
Marin has received a steady rise in complaints about the utility company, including overcharging, and delaying and duplicating billing to customers, without providing proper summaries of electricity use.
“Our office has helped many Ontarians resolve problems with their bills, but frankly, we’ve also experienced stonewalling from Hydro One. Our experience reflects what we are hearing from people across the province, and it is alarming,” Marin said in a release.
The complaints have increased, from 232 to 328 since the last fiscal year, and spiking at 600 from April 1 to today.