03/04/2014 10:29 EST | Updated 05/04/2014 05:59 EDT

BlackBerry users report email and messaging service outage

Some BlackBerry users across the country have reported widespread outages affecting email and messaging.

According to the website, where smartphone users can report problems, the issues began around 9 a.m. ET. today. The outage appears not to be affecting users of BlackBerry 10.

The problem appears to be affecting customers of different carriers in several provinces, including Ontario, Quebec, Manitoba, B.C. and Nova Scotia.

One user, Sameer Hasham, said he had reached BlackBerry tech support, which confirmed that the outage was affecting all BB Services except for BlackBerry 10.

A BlackBerry 10 user confirmed that he was not having problems.

As of 11 a.m., BlackBerry had not responded to email and phone requests for more information.