03/24/2014 12:51 EDT | Updated 05/24/2014 05:59 EDT

Firefighters called in to help stranded window cleaner

Firefighters have been called to help a window cleaner who is stranded on a building in downtown Toronto.

The window cleaner is stuck at the fourth or fifth floor of the building located at 150 Gerrard St. W.

It is believed that her hair has become caught and she can’t get down as a result.

Security staff say the window cleaner has not been injured.