A website launched by an anonymous Internet user is collecting customer service horror stories about telecom giant Rogers.
RogersScrewed.Me is also planning to launch a contest to find the worst customer service stories, and will be offering memberships to PlayStation Network or Xbox Live and a $20 Wendy’s gift card as prizes.
Visitors are asked to rank customer stories from 1 to “Rogered.”
“We have no affiliation to Rogers nor do we hope we ever do,” the website declares, and whoever is behind it is intent on maintaining their anonymity. The web domain was registered with GoDaddy.com through an anonymizing service.
As Canada’s largest wireless carrier, with 9.5 million subscribers, Rogers has attracted plenty of negative attention from unhappy customers, but its track record is not actually the worst among the Big Three carriers.
According to a report from the Commissioner for Complaints for Telecommunications Services, released last fall, Bell had the greatest number of customer complaints (3,912) over the past year, with Rogers seeing 3,803 complaints. Telus was far behind with 883 complaints.
Some 60 per cent of telecom complaints recorded by the CCTS involved wireless service. Here are the wireless companies with the highest number of complaints.