10/17/2014 08:54 EDT | Updated 12/17/2014 05:59 EST

Arlene and Dieter Ramiro's housing complex without water for 6 days

A Surrey couple living with a six-day-old baby and a two-year-old son have had no running water for six days after an underground pipe failed.

And they're not alone.

Hundreds of people living in their Surrey housing complex at 15155 62A Ave. have been without water since Saturday night because contractors haven't been able to fix the pipe.

The City of Surrey says it can't help because the pipe is on private property, not city-owned land.

Arlene Ramiro says it’s been a tough week.

“It’s been really hard," said Ramiro. "As you can see, I had a C-section with a six-day-old baby. When you have a newborn baby, everything needs to be sanitized."
Dieter Ramiro says it's made for some sleepless nights.

Fortunately, the common area has water, so people are using it to fill up jugs and even shower, say residents.

“We’re all like early settlers," says resident Ron Irving, "hauling our water back down to our townhouses. Yeah, it’s been a bit of a pain.”

The condo's strata council called in a contractor, and crews have been working on one of the pipes below the property for days, but have been unable to fix it.

Residents are getting frustrated.

“It’s been a nightmare,"  said Sabena Harris. "I just wish I was somewhere else right now, and I’m sure everybody does.”

Houses on one side of the complex have water, and homes on the other don't, so some people have rigged up hoses to their neighbour. 

Residents say this is the fourth time a faulty pipe has left them without water. Usually, the problem takes a day or two fix, but what has in the past been a minor inconvenience is now a major problem.