01/16/2015 10:16 EST | Updated 03/18/2015 05:59 EDT

Etobicoke family soaked by sewer backup

An Etobicoke, Ont. family of five is learning a hard lesson about insurance coverage after their basement filled with 20 centimetres of raw sewage.

Gwen Greene, her husband and kids have been living in a motel since last week's flood, which caused $17,000 in damage.

She thought her tenant insurance would cover it but was told — because it's sewer water — they'd get nothing. 

The suspected cause of the flood? A blocked city sewer pipe. Greene hopes to have better luck with a claim against the city. 

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