02/06/2015 17:58 EST | Updated 04/08/2015 05:59 EDT

Megan Mansbridge gets response from BC Ferries about stranded son complaint

BC Ferries has responded to a complaint from Megan Mansbridge, whose 14 year-old son Fynn was twice left stranded at a Vancouver ferry terminal when his bus showed up too late to catch the last ferry back to the Sunshine Coast.

"I felt really good about the phone call," said Mansbridge, who added it was "very heartening" to hear from BC Ferries and said she feels it "does indeed want to help with this safety issue."

Mansbridge's son Fynn commutes to Vancouver to train with a national fencing coach four times a week, after which he takes the last ferry back from the Horseshoe Bay ferry terminal to the Sunshine Coast.

Corrine Storey, vice-president Customer Service at BC Ferries, confirmed that she spoke with Mansbridge to offer help.

"If that bus is running late, her son should speak to the bus driver to begin conversations between transit and BC Ferries in regard to that delayed bus."

Storey said that, depending on how delayed the bus is, BC Ferries will "make arrangements to ensure that we can hold the ship for a short period of time to connect to that bus."

"That's a far more productive offering than we've received so far," said Mansbridge.

"I do think there's probably still a little bit more dialogue to firm it up and ensure that these ideas are going to be put into action."

Mansbridge also said a friend had pointed out to her that BC Ferries' customer service phone line closes at 7 p.m. PT