Chairman Elliot F. Kaye said Wednesday the agency is taking the issue seriously and is working to get answers for consumers.
The move comes after a report on CBS' "60 Minutes" earlier this month that said that Lumber Liquidators' Chinese-made laminate flooring contains high levels of formaldehyde, a carcinogen.
The Toano, Virginia-based discount hardwood flooring retailer has said it complies with applicable regulations for its products and has reassured consumers that its flooring is safe.
Two senators have since called for investigations following the broadcast.
Lumber Liquidators Holdings Inc. has more than 350 locations in North America.