"We just scraped along the runway for what seemed like an eternity. I actually looked at the man next to me and grabbed his hand, because I honestly thought it was going to be my last moment on Earth."
"We were coming in pretty hard. I don't think the captain realized how bad the weather was down here. We could see land, but then it seemed something happened. It appears we clipped the power line and all hell broke loose. It looks like the engine snapped off and we slid for a while. Thankfully we're all alive."
"A lot of screaming and people — well, what do you expect? It was a plane crash. Babies crying. I stayed and helped a lot of people off the plane."
"We hit the runway and we bounced. I was next to the motor. Flames were coming out. Sparks everywhere. We bounced, had another good bounce, and we slid all the way to the end of the runway."
"I guess they were polite and doing their best, but 50 minutes on the runway is not acceptable. Can you imagine if this was a serious accident? I understand they didn't have power. But we lost a motor [and had] 50 people on the runway."
"I think they should do better next time — at least prepare, just in case. Everybody was so polite. Nobody was complaining. Still, I think it is unacceptable. An international airport shouldn't be so deserted."
"It's not a ‘hard landing', it is a crash. When you lose an engine, I don't call this a hard landing."
"A burnt-up engine — the engine was here, the wing was cracked off. It seems to me it hit the telephone lines with the landing gear and when it hit that, everything flashed and a big piece of steel or something came through the floor under my seat. We all hit our heads. We thought we were goners."
"We pretty near froze to death out there. An hour? If you're coming from Florida you don't really have clothes. Some people had no shoes on because they'd took their shoes off during the flight."
"We were coming in to land and we heard a really big bump, and very hard. I hit my head and we had another big bang and then everyone started to say, ‘Get out.'"
"We popped the doors because we were in the exit row and everyone started to run out. We had to get away from the plane because it was full of fuel. We crash landed."
"We were out in the snow for an hour. The police were wonderful. The people trying to help were absolutely wonderful. One wonderful cop gave me his coat. I don't blame them, but I blame the airport."
"You need a better response, especially in these kinds of conditions. Why didn't the buses come pick us up? Why didn't they just send us cabs? Anybody to come and pick us up?"
"The airplane's out there on the tarmac. All the landing gear is off of it. The engines are off of it. This wasn't a hard landing. That plane is out there in pieces."
"After an hour and 15 minutes, a whole procession of park-and-fly buses came. Where were they after the plane went down?"
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