NEWS
04/16/2015 15:55 EDT | Updated 06/16/2015 01:12 EDT

Complaints suggest communication a problem in seniors care: ombudsman

REGINA - Saskatchewan's ombudsman says her office has received 79 complaints about seniors care and many concerns are about communication.Mary McFadyen's comments follow the release of her annual report.She says her office is almost done an investigation into long-term care that was sparked after the death of a 74-year-old woman whose family alleges she was neglected.Margaret Warholm lived at Santa Maria Senior Citizens Home in Regina until October 2013.Medical records show Warholm lost almost 14 kilograms in a year and had compression fractures in her spine.She also had a large bedsore on her back that her family believes could have been prevented.McFadyen said earlier this year that complaints have also included poor quality of care, low staff-to-resident ratios and lack of accountability.