04/17/2015 06:19 EDT | Updated 06/17/2015 05:59 EDT

TD Bank Mistake Leads To Customer Wrongly Outed By Police As ID Thief

Abbotsford police distributed photos of the wrongly accused woman.

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The logo of Toronto-Dominion Bank (TD) is displayed outside a Canada Trust branch in Vancouver, British Columbia, Canada, on Tuesday, Feb. 25, 2014. Toronto-Dominion is scheduled to release earnings figures on Feb. 27. Photographer: Ben Nelms/Bloomberg via Getty Images

ABBOTSFORD, B.C. - The Abbotsford Police Department has apologized for distributing photos of a bank customer mistakenly accused of identity theft.

Const. Ian MacDonald says the woman's embarrassed family called police after the picture was released Thursday to say she could not have requested a replacement debit card using someone else's name and ID.

MacDonald says the family was adamant that an error had been made and that their relative is a regular customer at the bank where the apparent fraud took place on March 13.

He says TD Canada Trust has now acknowledged that a teller made a "keying error" by cancelling a valid card belonging to one customer and issuing it to the woman who was then accused of fraud.

MacDonald says several people called police to identify the woman, indicating such behaviour seemed out of character but that perhaps her life had taken a turn.

Jeff Meerman, a spokesman for TD-Bank Group, says they regret the mistake and have every intention of apologizing to the customer.