04/29/2015 03:37 EDT | Updated 06/29/2015 05:59 EDT

Airbnb Nightmare Renters Leave Calgary Home Trashed

A Calgary family says their home has been destroyed by guests who rented it on the popular accommodation website, Airbnb.

"Our hardwood floors are all popping because there are pools of liquor. There's glass shards, there's dent in our walls, toilets flooded and plugged with condoms," says homeowner Star King.

King says she agreed to rent her house in northwest Calgary to four adults, who said they were in town for a wedding.

She and her husband, Mark, turned their keys over to the renters on Saturday night and went to stay with their in-laws in another part of the city.

King says shortly after, she started received texts from neighbours, telling her the police had arrived.

She was told that a "huge luxury party bus pulled up" and 100 people piled into her home. King says shortly after, she started received texts from neighbours, telling her the police had arrived.

The King family had to plead with the renters to pack up and leave, who she said were "just totally wasted."

"They threw paint all over my works that I was going to sell for probably a couple thousand. Just totally disrespectful behaviour," King told the Calgary Eyeopener.

She overheard Calgary Police at the scene describe the situation as a "drug-induced orgy."

Quebec is already looking into beefing up rules surrounding rentals to tourists without a permit.
Next month, the province plans to table a bill to regulate online home-sharing services, such as Airbnb.

The King family says they had no issues when they rented out their house two weeks before through Airbnb and have also used the service, many times, themselves.

"We came and wished the home was burnt down to ashes. It would have felt way better," said King.

She's hoping to tap into Airbnb's Host Guarantee, which provides up to $1-million in insurance "to eligible properties in the rare event of guest damages which are not resolved directly with the guest.'

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