06/30/2015 10:54 EDT | Updated 06/30/2016 05:59 EDT

Telus cellphone tower fan keeping West End residents up at night

Some downtown Vancouver residents say that a cooling fan installed by Telus for a new cellphone tower is so noisy they can't sleep.

Telus already faced complaints when it put in the new $500,000 cellphone tower on a West End building last March. The company said it was needed to meet high demands for cell coverage.

Then, a couple of weeks ago, Telus added a cooling fan for the tower, which has caused more grumbling.

"It's very frustrating, it's just continuous," said Alison Warner, who lives on the first floor with a window facing the fan.

Third-floor resident Andrea Jacques has also complained, saying the fan keeps turning on and off, making her lose sleep even with earplugs.

"If you can imagine having a big vacuum cleaner starting outside your window every five minutes, all night long, it's a little frustrating."

Noise levels within city bylaws, says Telus

Telus has added panels to reduce the sound, and wants to work with residents to come to a solution, said spokesman Shawn Hall.

"We certainly understand where they are coming from," he said. "We want to do what we can do to bring that noise level down."

Halls said a city crew measured the noise produced by the fan and found it within bylaw limits.