TORONTO — McDonald's Canada CEO John Betts says lining up to pay for the same old burger will soon be a thing of the past.
The company is overhauling the way it does business, adding self-service kiosks and bringing table service and dedicated wait staff to its restaurants.
The new kiosks will allow customers to personalize their orders as McDonald's adds a premium burger to the menu with nearly 30 different options including five types of cheese and a dozen different toppings.
The company says the plan will include the creation of 15,000 new jobs across the country as it adds employees who will greet customers and guide them through the ordering process.
Betts says most of the 1,400 McDonald's restaurants in Canada will be changed to the new ordering format by 2017.