10/20/2015 13:49 EDT | Updated 10/20/2016 01:12 EDT

Russell Simmons' RushCard technical issues cuts off thousands from their money

NEW YORK — Thousands of customers of pre-paid debit cards backed by hip-hop mogul Russell Simmons remain without access to their money more than a week after technical problems first began plaguing the cards.

Customers of the so-called RushCards, mostly people without bank accounts, said they have missed car payments. Worse, some said they have been unable to purchase food or important items for their families.

The problems with the RushCard started October 12, when a software upgrade in the transaction processing system caused many RushCard accounts to show a zero balance or caused customers to have no access to their funds. The company says the glitch has been mostly resolved, though thousands remain affected.

Ken Sweet, The Associated Press