OTTAWA — The country's telecom regulator is opening public consultations on whether customers are getting the Internet services they need and want. The CRTC will ask people what telecommunications services they consider necessary, what they rely on most and whether the cost of those services should be the same everywhere. The commission also wants to know what upload and download speeds consumers think they need.
The consultations follow hearings that resulted last year in new rules for TV service providers. Participants will be asked to fill out a survey and send it to the regulator by the end of next month. Focus groups will also be questioned in small communities, where the CRTC says a large percentage of the population has no or only limited access to telecommunications services. Public hearings on broadband services will be held beginning in April.— CRTCeng (@CRTCeng) January 14, 2016