An Edmonton man recently found himself in quite the predicament. Jordan Pryma discovered his father had a massive heart attack, and his wife had gone into early labour three weeks early — all while he was away on a business trip in Nevada.
Luckily, WestJet came through for this new dad and saved the day.
Earlier this month, Pryma wrote an open letter to the airline on Facebook thanking them for their “kindness and amazing customer service.”
Pryma was attending a trade show in Las Vegas when he got the news about his father and his wife just a few hours apart. “As you can assume my anxiety went through the roof as I had to find an earlier flight instead of the original flight leaving Vegas Friday at 8 pm,” the dad explained in his letter.
According to the post, Pryma called WestJet customer service numerous times on Thursday night before heading to the airport early the next morning. But his calls kept dropping and he wasn't able to confirm a flight.
“After arriving to the Vegas airport I approached the WestJet desk with tears in my eyes and hope in my heart... when I passed them my passport I was told my ticket had been taken care of prior with the customer service lady I was speaking to earlier... I WAS BLOW AWAY!!! (sic)” he said.
“WestJet paid for EVERYTHING,” he continued. “Without the kindness and amazing customer service from WestJet I would have had a nervous breakdown.”
In the end, the dad arrived home in Edmonton seven hours earlier than expected and went straight to the hospital to meet his newborn daughter.
Pryma told CBC News that his baby girl Hayden was born three weeks early, so he and his wife Carla were beyond surprised when she arrived while he was out of town. “The doctors all said I was good to go away, but she had other plans,” Pryma explained.
Pryma is now enjoying fatherhood and his own dad is at home recovering from his heart attack. “He’s doing better,” Pryma said. “He’s got a long road ahead of him, but with anything a positive always comes out of a negative situation.”
Since Pryma posted his open letter to WestJet on Facebook, it has received over 14,000 likes and hundreds of positive comments. “What an awesome story,” one user wrote. “I'm very delighted to hear that WestJet was so compassionate in your situation. Way to go WestJet!”
“Right on West Jet,” another added. “Wish more airlines will follow your lead with the excellent customer service. You all rock.”
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