NEWS
03/03/2016 18:51 EST | Updated 03/04/2017 00:12 EST

Employee fired for ignoring girl stuck on climbing wall

A B.C. climbing company has fired an employee for ignoring a crying child stuck on a climbing wall. 

The mother of the upset girl took the video and posted it on Facebook, Wednesday. It shows a female Funtopia Surrey employee on her phone a few metres away for almost a minute. 

"This EFFIN teacher!!!!!!!! My daughter is crying up there and she is ON HER PHONE TEXTING!!!" the mother wrote online.

'Not acceptable'

Funtopia Surrey's general manager Yasen Nikolov said the video was disturbing and the employee was fired Thursday.

"Obviously that's not acceptable. It shouldn't have happened at all," he told CBC News.

"This particular employee has broke at least three internal rules, starting with no phones outside of the employees room. I took one look at that video and said we can't keep such an employee around."

Nikolov said the female staffer had worked at the company for less than six months, but had received training. 

He says he's apologized on behalf of the company to the mother and refunded her for the course. 

Nikolov says he's not trying to excuse the employee's behaviour, however he did point out that the child was not in any danger and had a safety harness.

Controversy over mum's actions

Several people on social media have questioned the actions of the mother, saying she should have gone to her daughter's rescue instead of recording it. 

"It's the world we now live in: take pictures first, then help," said one commenter on Facebook. 

The mother, however, says she wanted proof, claiming the climbing instructor had been on her phone prior to her recording as well. 

"It broke my heart not to run and help my daughter right away. But I needed to capture this as evidence." 

"When class first started she was on her phone. Didn't even instruct Sephora to warm up. I did! Didn't do stretches with Sephora. I did! While she was on her phone."