Immigrants in Quebec City say difficulty passing their driving exam is slowing their integration.
Robert Mungu is from Congo and told CBC News he was forced to turn down a job offer after failing the test.
There is a one-month wait period before he is able to re-take it.
Mario Vaillancourt from the SAAQ said immigrants can have the test translated into their own language if that is a barrier to success.
"You have to be a good driver," Vaillancourt said. "For yourself, and for other drivers."
Mungu studied the 300-page guidebook and reviewed the sample questions on the SAAQ website. He still failed the written test four times.
Others, from Quebec City's Nepalese and Venezuelan communities, say they've also experienced a problem with the written exam.
According to the SAAQ, four out of five people tested at the main Quebec City office pass.
Mungu suggests that Quebec shorten the wait time between test attempts.