05/27/2016 01:00 EDT | Updated 05/28/2017 05:12 EDT

Bell May Owe You Money: Telco To Pay $11.82M In Texting Rebates

Telus and Rogers have also paid out in Competition Bureau probe.


OTTAWA — Bell will pay $11.82 million to its current and past customers after a Competition Bureau investigation into the telecom's premium text messaging charges.

This marks the highest amount of money obtained for consumer rebates under a Competition Bureau agreement to date.

The Competition Bureau started its investigation in 2012 and looked into whether Bell, Rogers, Telus and the Canadian Wireless Telecommunications Association (CWTA) made or allowed false or misleading advertising for premium text messaging services, like trivia questions and ring tones. The bureau also investigated whether the telecoms charged consumers without their authorization.

Bell will also donate about $800,000 to public interest advocacy groups, create a consumer awareness campaign, notify affected customers and enhance their corporate compliance program as part of the agreement.

The Competition Bureau also settled with the CWTA, which will also develop a consumer awareness campaign, among other things.

Last year, Telus agreed to pay $7.34 million in rebates, while Rogers settled for $5.42 million.

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