BUSINESS
10/10/2016 10:25 EDT | Updated 10/11/2016 07:34 EDT

Samsung Galaxy Note 7 Sales Halted Due To Fire: Report

South Korea's Yonhap news agency said the tech giant took the unprecedented measure for the sake of consumer safety.

MISSISSAUGA, Ont. — Samsung says it is halting sales of the Galaxy Note 7 smartphone after a spate of fires involving new devices that were supposed to be safe replacements for recalled models.

Samsung Canada issued a statement late Monday asking all retail outlets to stop sales and exchanges of the Galaxy Note 7 while the investigation is taking place.

A model poses for photographs with a Galaxy Note 7 new smartphone during its launching ceremony in Seoul, South Korea, August 11, 2016. (Photo: Reuters)

The company, based in Mississauga, Ont., says Canadian consumers with either an original Galaxy Note 7 or replacement Galaxy Note 7 device should power down and stop using the device.

The electronics firm says further details, including a full refund at place of purchase, will be announced shortly.

For more information, Canadian consumers can contact 1-800-SAMSUNG.

Koh Dong-jin, president of Samsung Electronics' mobile business, attends a news conference in Seoul, South Korea, Sept. 2, 2016. (Photo: AP)

South Korean safety authorities, meanwhile, say they found a possible new product defect in the new Note 7 that may not be related to its batteries.

One of the safety officials said they have no idea when they could identify what caused the newer Note 7 smartphones to catch fire.

Last month, Samsung said a tiny manufacturing error in the battery was to be blamed for fire.

— With files from The Associated Press

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