04/27/2017 04:40 EDT | Updated 04/27/2017 06:41 EDT

Shaw Internet, Cable And Home Phone Outage Across Canada

UPDATE - April 27, 2017: All services to Shaw customers were restored as of 6 p.m. ET. The Canada-wide outage was caused by a software failure during an upgrade to the system, the company said on its website.


It looks like Shaw is having a bit of trouble with Internet and Wi-Fi service. And cable. Oh, and home phone services, too.

And it's not just a small part of Canada that's been affected — we're talking an outage in every province where Shaw provides service.

shaw outages

A map of the outages shows that people across the country are being affected. (Photo:

The telecom company posted to their website shortly before 4 p.m. ET Thursday, apologizing for the outage.

"Some customers nationally may be experiencing an interruption to Internet, Television and Home Phone services. We are investigating the situation and working to restore service as quickly as possible. We apologize for any inconvenience this may cause."

At 4:20 ET they issued an update, saying they don't know when services will be restored.

"Our network technicians are working to restore services as quickly as possible. Currently no ETA. If we get any further information to share we will post another update. Thank you for your patience so far."

People are not impressed, to say the least, with many tweeting their displeasure at having their workday interrupted.